商务电话实战宝典和重点词汇

文章作者 100test 发表时间 2008:01:08 13:05:24
来源 100Test.Com百考试题网

1．Beijing Trading Campany．May I help you？
北京贸易公司。请问有何贵干？
2．We have two Zhongs．
我们这里有两位先生姓钟。
3．Is that Bob Zhong，or John Zhong？
你要接Bob钟，还是John钟？
4．Im sorry，hes not in the office now．
很抱歉，他现在不在办公室。
5．Do you have any idea when hell be back？
你知道他何时回来吗？
6．I have no idea（when hell be back．）
我不知道（他何时回来）。
7．Can you ask him to call me when he comes back？
他回来时请告诉他打电话给我好吗？
8．Its urgent．
有急事。
9．Im sorry but hes in Shanghai on business．
很抱歉，他出差去上海了。
10．Probably sometime tomorrow．
可能明天（回来）。
11．Is there anyone else who can help me？
有没有其他的人能帮我？
12．OK．Ill just put you through．
好的，我这就给您转接。
13．Just a moment，please…
请稍候。
14．Youre welcome．
别客气。
15．Is Mary there？
玛丽在吗？
16．Mary is out right now．
玛丽现在不在。
17．Why dont you call back later this afternoon？
您不妨今天下午再打来。
18．When will she be back？
她何时会回来？
19．Will it be too late if I call around 10∶00 this evening？
如果我在晚上10点左右打来会不会太晚？
Dialogue A
（A：Receiver B：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Compa-ny．Id like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：Im sorry，hes not in the office now．
B：Do you have any idea when hell be back？
A：Im sorry，I have no idea．
B：Can you ask him to call me when he cames back？Its urgent．
A：Yes，I will，Mr．Smith．
B：Thank you．
A：Youre welcome．
Dialogue B
（A：Receiver B：George Richter C：White）
A：Hello．ABC Gompany．May I help you？
B：Hello．This is George Richter．May I speak to Mr．Davis？
A：Im sorry but hes in Shanghai on business．
B：Do you have any idea when hell be back？
A：Probably sometime tomorrow．
B：I have a question abut the E-4800 computer．Is there any oneelse who can help me？
A：Of course．Miss White is the export manager．Would you like tospeak to her？
B：Yes，please．
A：OK．Ill just put you through．
B：Hello．This is White speaking．Can I help you？
A：Hello．This is George Richter of Beijing Trading Company．Is itpossible to make a change in our order？The order number is1518．
C：And what kind of change did you want to make，sir？
B：Well，we ordered twenty E-4800s，but we want to change themto P-6800s．
L：Just a moment，please…Oh，Im sorry，but they have alreadybeen sent．
Dialogue C
（A：Marys father B：Jane）
A：Hello．
B：Hi．This is Jane．Is Mary there？
A：Im sorry．Mary is out right now．She went shopping with her Mom．
B：When will she be back？
A：Im not sure．Why dont you call back later this afternoon？
B：Will it be too late if I call around 10∶00 this evening？
A：Thats all right．We dont go to bed early．
B：Thank you．Bye！
A：Good-bye．
Words and Expressions
trade vi．做生意；交易
company n．公司；商号
electronics n．电子学
oversea（s） a．海外的
sale n．出售，出卖
division n．分，分割，分裂
urgent a．紧迫的，催促的
business n．商业；营业；商店
probably ad．很可能；或许，大概
export ／ vt．输出，把……出口
order n．等级，序次，秩序
send vt．送，寄
around prep．在……周围，环绕