In this conversation, Sally is a receptionist for a major computer hardware supplier. This particular morning, she is also filling in for a personal secretary who called in sick.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you? Caller 1: Yes, I’m Dave Michaels. I’d like to talk to Amy Winters, please. Sally: Just a moment, please. I’ll transfer you. Caller 1: Thank you. . . . . .
Sally: Good morning, ABC Computers, Sally speaking. Can I help you? Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager? Sally: I’m sorry, he’s in a meeting. May I take a message? Caller 2: When will he be available? Sally: I don’t know, sir. Would you like to leave a message? Caller: No, that’s OK. I’ll call back. . . . . .
Sally: Good morning. Ms Carling’s office. What can I do for you? Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am. Sally: Hold on , please. I’ll check her schedule .... You can meet with Ms Carling at 10:00 tomorrow. Caller 3: That’ll be fine. Thank you very much.