遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说Excuse me ，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。
比如，在商店里，收款员找错了钱，你可以说： 来源：考试大 Excuse me, I think you’ve given me the wrong change 或者 Sorry, I think this change is wrong. I gave you $20, not $10.
在酒店里 房间的调温器坏了： Excuse me, but there’s a problem with the heating in my room. Sorry to bother you, but I think there s something wrong with the air-conditioning. 来源：考试大 失窃了： I’m afraid I have to make a complaint. Some money has gone missing from my hotel room.
房间没有整理： I’m afraid there’s a slight problem with my room - the bed hasn’t been made. 当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。 比如对应上面对调温器的投诉：Excuse me, but there’s a problem with the heating. 或者 I’m sorry – I’ll get someone to check it for you. 或者 Sorry to hear that – I’ll send someone up.
Excuse me, I m afraid ... Excuse me, there seems to be something wrong with ... There appears to be something wrong with ... Oh, I am sorry about that, I ll... Well, I’m afraid there is nothing we can do about it, actually. I m afraid there isn’t much that we can do about it. I suggest you leave it with us, and we’ll see what can be done/we can do. I m afraid the manager isn’t in at the moment. Could you call back later?
Excuse me, I’m afraid... Excuse me, there seems to be something wrong with... There appears to be something wrong with ... Oh, I am sorry about that, I’ll... Well, I’m afraid there is nothing we can do about it, actually. I m afraid there isn’t much that we can do about it I suggest you leave it with us, and we’ll see what can be done/we can do. I m afraid the manager isn’t in at the moment. Could you call back later?
A: Do you think you could keep the noise down a bit? B: Sorry! Have I been keeping you awake? A: Yes, and another thing—would you mind not using my toothpaste? B: I m sorry. I thought you didn t mind. A: That radio’s terribly loud. Could you turn it down a fraction? B: Sorry! Is it disturbing you? 来源：考试大 A: Yes, and something else—wouldn’t it be an idea to buy your own soap? B: Sorry! I didn’t realize you felt so strongly about it.