·You will hear the General Manager of Artis Ltd. giving her staff instructions about the arrangements for a visit to the company by a group of international agents. · As you listen, for questions 1 - 12, complete the notes using up to three words or a number. · You will hear the recording twice.
ARTIS LIMITED
Arrival
Briefing notes for visit of foreign agents 1 The agents will be brought to Artis┄┄┄┄┄┄┄┄┄┄┄┄┄at 9 a.m. 2 The agents will need to be taken to the┄┄┄┄┄┄┄┄┄┄by 9.30a.m.
Rest of day
3 The first place for the agents to see is the ┄┄┄┄┄┄┄┄┄┄┄┄┄┄ 4 The second place is the┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄department. 5 In the cafeteria, a video of the new┄┄┄┄┄┄┄┄┄┄┄┄will be shown. 6 The last place they will visit will be the┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄
Must remember
7 All staff must ┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄ 8 lt’s necessary to have two┄┄┄┄┄┄┄┄┄┄┄┄available at all times. 9 Each agent must be given an┄┄┄┄┄┄┄┄┄┄before the presentation. 10 The agent from Bolivia needs an┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄
Evening entertainment
11 The latest time to arrive at the restaurant is┄┄┄┄┄┄┄┄┄┄┄┄┄ 12 The┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄will be at 9 p.m.
PART TWO
Questions 13-22
·You will hear five different people talking about a special training programme for their company. · For each extract there are two tasks. For Task One, choose the person who is speaking from the list A-H. For ask Two, choose the opinion that each person expresses from the list A-H. · You will hear the recording twice.
TASK ONE - PERSON
·For questions 13 - 17, match the extracts with the people, listed A - H. · For each extract, choose the person who is speaking. · Write one letter A - H next to the number of the extract.
A the sales director B the managing director C a secretary D a new junior manager E the advertising manager F the finance director G the catering manager H the information technology manager
· For questions 18 - 22, match the extracts with what the people say, listed A - H. · For each extract, choose the opinion expressed. · Write one letter A - H next to the number of the extract.
A There are good ideas, but little of practical value. B The sessions go on too long. C It may be difficult to remember everything. D There are too many specialised sessions. E The eating arrangements should be improved. F Technology isn’t being given enough importance. G The training methods are old-fashioned. H People expect too much from the progmmme.
· You will hear part of a conversation between two company employees, a woman called Rose and a man called Steve. · For each question 23 - 30 mark one letter, A, B or C, for the correct answer. · You will hear the recording twice.
23 The main benefit of suggestions schemes is that they improve A profitability. B motivation. C efficiency.
24 When receiving a suggestion, it’s essential to A publicise it. B implement it. C research it.
25 In this scheme, it will be necessary to exclude A staff in research and development. B junior staff. C senior management.
26 The reward for a successful suggestion will be paid A over a five year period. B after three years. C at a fifth of the total value.
27 When starting the scheme, Rose and Steve will emphasise how it could A increase sales. B be enjoyable. C help promotion.
28 The scheme will be started at A a regional office. B head office. C all offices.
29 Staff will make their suggestions by A using a special box. B sending a memo. C telephoning.
30 Rose and Steve will report to the board on A the quality of suggestions.the value of suggestions. C the number of suggestions.