There are some general rules for introductions: 1. A man is always introduced to a woman. 2. A young person is always introduced to an older person. 3. A less important is always introduced to a more important person.
When a client is coming for business purpose, the host should stand up and receive the guest, offer a chair and a cup of coffee, he shouldn t sit down until the guest takes a seat. When the guest rises to leave, the host should go with him as far as the door of the office or the elevator. The executive doesn t rise for his secretary or coworkers in the office.
A handshake can create a feeling of immediate friendliness of instant irritation between two strangers. The proper handshake is brief, but there should be firmness and warmth in the clasp. It should always be accompanied by a direct look into the eyes of the person your shake your hand with.
While speaking with a visitor during an appointment,you should bear in mind that listening is as essential as talking. Nothing is more irritating and insulting to a visitor to have an appointment interrupted by continual phone calls. You need instruct your assistant to hold all calls except emergencies until the end of your appointment. If your phone system includes a "message taking" feature, be sure to make use them. If the caller is veering too far away from the subject, you might say: "Since I have another appointment in a few minutes, I d like to discuss our primary concern."