An angry customer A: I am very sorry to hear that you’ve been having so many problems, sir. B: Well, sorry isn’t good enough! What can you do to help me? A: Well, to begin with, I’d like to ask you a few questions if I may? B: Fine, whatever it takes to get this straightened out! 气愤的顾客 A：很抱歉听到您有这么多的麻烦，先生。 B：是吗？光抱歉是不够的！你怎么帮我解决呢？ A：好吧，首先请允许我问您几个问题。 B：行，什么都行，只要能解决问题。