英： ● (Receptionist/Assistant)) ►. (Caller) Guidelines for external calls to the company receptionist ● Use a positive salutation. (example: Good morning,) ● Identify your company and yourself. (example: ABC Incorporated, Marie speaking.) ● Give a standard offer of service. (example: May I help you?) ►. Wait for the caller to identify herself/himself and to state her/his purpose. (example: Hi, this is Sarah. I’d like to talk to Mr. Long) ● Give an appropriate response. (example: Just a moment, please. I’ll transfer your call) Guidelines for external calls to an administrative assistant ● Use a positive salutation. (example: Good morning,) ● Identify your superior and yourself. (example: Mr. Long’s office, Helen speaking.) ►. Wait for the caller to identify herself/himself and to state her/his purpose. (example: Good morning, Helen. This is Sarah. Can I speak to Mr. Long, he’s expecting my call?) ● Give an appropriate response. (example: Just a moment, please, while I put you through.) Guidelines for internal calls to a departmental secretary/receptionist ● Use a positive salutation. (example: Good morning,) ● Identify your department and yourself. (example: Marketing Dept. This is Lucy.) ►. Wait for the caller to identify herself/himself and to state her/his purpose. (example: Hi, Lucy. How are you doing? Is Jack around?) ● Give an appropriate response. (example: Sorry, he just stepped out.) ►. Possible return response. (example: OK, I’ll call back later.)