商务英语情景口语100主题002
文章作者 100test 发表时间 2008:06:21 09:51:19
来源 100Test.Com百考试题网
Dialogue 1
A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?
B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.
A:Just a moment.I ll check to see if she is at her desk.May I tell her who is calling?
B:This is Bill Burton from Milford Insurance,I m calling to regards to our meeting next Tuesday.
A:Thank you,Mr.Burton.Can you please hold for a moment?I ll check to see if she is available.
B:No problem.
A:I m sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?
B:Yes,please have her return my call when she returns to the office.It s best if she can get in touch with me before 3 pm today.she can reach me at my office number,635-8799.
A:I m sorry,I didn t quite catch that,could you please repeat the number?
B:No problem,my office number is 635-8799,Tell her to ask for extension 31.
A:I m sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?
B:Yes,and I represent Milford Insurance.
A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.
B:Thank you very much.
Dialogue2
A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?
B:I d like to speak to someone about reservations.
A:I can help you with that.what date would you like to make a reservation for?
B:We ll be arriving May 12th ,but I would like to make reservations for penthouse.
A:Oh,I m sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he s not here right now.Can I take your name and number and have him get back to you?
B:When do you expect him back in?
A:He ll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?
B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.
A:Could you please spell your last name for me?
B:Sure.It s D-A-R-C-Y.
A:Okay.Mr Darcy,and your phone number is 660-843-3233?
B:That s 3235.
A:Sorry!3235.Great.I ll have Tony call you first thing tomorrow morning.