2008年5月BEC高级口试真题模拟 A: WHAT IS IMPORTANT WHEN Planning a presentation •. Finding out about the audience •. Researching the topic B: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service •. Staff training •. Customer satisfaction C: WHAT IS IMPORTANT WHEN ... •. Managing a project Programme for New Staff The manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme. Discuss the situation together, and decide: •. What should be covered by the training programme •. How else new staff can be helped to settle into their jobs as quickly as possible •. Encouraging teamwork •. Keeping to schedule