Dialogue 1 F:Hello,welcome to prise star hotel.how may I do for you? M:Hi,yes,I have a reservation.My secretary called and booked a room a couple of weeks ago,the reservation should be for a double bed,none smoking room. F:And what name of reservation made under? M:It should be under Steve Jhonson F:Mmm,let me see,it seems there is no Jhonson listed a room for tonight,is there any other name that you reservation list under？ M:No,here is the confirmation number,would that help?It is 898007,I had the room booked with visa cold card. F:Ah,yes,here it is,you have a standard double room,non smoking on the 3rd floor,I just need to see some anditification and the credit card you booked the room with if you don’t mind. M:Sure,here it is.would it be posible to check out and pay the bill in the morning,also,what time is brack served? F:There is a continent for breakfast from 6:00am to 10:00am,is in the larby. Also you can pay your bill in the morning,but we require a 20% depart it of front,but I can just keep a record of your credit on file.Ok,I’ve got you on set up if you could just sign here,and in a show here,here is your room key,anything else I can do for you? M:Yes,could you call me a taxi please? Dialogue 2 M:Excuse me,can you help me?I’d like to change my room if possible,I couldn’t sleep at all last night,the pepole in the room next mine were making a lot of noise,also if all the possible,I’d like the room doesn’t look at the street,between the noisy neighbor and high away outside,I didn’t sleep but wake. F:I am so sorry to hear that sir,let me check and see what is available,what room,what room are you in now? M:I’m on the 6th floor,room 698,I’v have many problems with that room,just this morning, I called someone up to 5th to assure the bathroom,it didn’t work,and it still doesn’t work. F:Oh,dear, well,it looks likely we have a few room for available,can I put you into a room on 17th floor?it has a backhole and it doesn’t face the high way. M:Ok,that would be very nice!What do I need to do for transfer? F:Let me check you out of your old room,you have to sign here,and acknowledge these changes and also the charges for your previous room. Then I can hold you up to room 1780. M:Mmm,I don’t think the charges are right,can you explain them please?