Advice on client relations A: Carla, I know you’re kind of new in this business and I want to give you some advice. B: Yes, Mr. Michaels? A: You have to listen to what the client asks for. What you have just shown me is not at all in line with the client’s wishes. B: I’m sorry, Mr. Michaels. Could you tell me where the problems are exactly? Maybe I misunderstood the client’s intentions. 关于客户关系的建议 A：卡拉，我知道在这种业务上你还是有点生疏。我想给你点忠告。 B：您请说，麦克尔斯先生。 A：你必须倾听客户要的是什么。你给我看的东西与客户的要求毫不相干。 B：对不起，麦克尔斯先生。您能告诉我问题到底在哪里吗？也许我理解错了客户的意图。