剑桥商务英语BEC口试全真试题商务英语考试

文章作者 100test 发表时间 2009:04:30 01:21:39
来源 100Test.Com百考试题网

Phase II CARD

A: WHAT IS IMPORTANT WHEN

Planning a presentation

•. Finding out about the audience
•. Researching the topic

B: WHAT IS IMPORTANT WHEN…?

Aiming to improve customer service

•. Staff training
•. Customer satisfaction

C: WHAT IS IMPORTANT WHEN …

•. Managing a project
•. Encouraging teamwork
•. Keeping to schedule Phase III Card

Programme for New Staff

The manufacturing company you work for would like to introduce a full programme of training for new staff.
You have been asked to help prepare the programme.
Discuss the situation together, and decide:

•. What should be covered by the training programme
•. How else new staff can be helped to settle into their jobs as quickly as possible