1、Have you a reservation? 您预定过了吗? 2、May I know your name and room number? 您能告诉我您的名字与房间号吗? 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier s desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗? May I take them for you? 我来帮您拿好吗? 6、Housekeeping, may I come in? 客房服务员,我可以进来吗? 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I m not disturbing you. 我希望没有打扰您。 9、One moment, madam. I ll bring them to you right away. 等一会儿,夫人。我马上送来。 10、I ll send for an electrician( doctor...) 我给您请电工(大夫……)。 餐饮部: 11、Sit down, please. Here is the menu. 请坐,给您菜单,先生。 May I take your order, sir? 您要点菜吗? 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶? 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗? 14、Service hours are: (餐厅)供应时间是: 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的账单,请签字。