商务英语常用口语句型(2)

文章作者 100test 发表时间 2007:03:16 21:19:01
来源 100Test.Com百考试题网

　　1.Suggesting times and dates

　　How about/What about the following week？

　　Shall we say 14 February？

　　2.Asking for suggesting

　　When would suit you？

　　Did you have a time/place in mind？

　　3.Saying we are unavailable

　　Im afraid Im busy then.

　　Im sorry but I cant make it then.

　　4.Complaining about poor performance

　　Im calling/phoning/writing to complain about…

　　Theres some sort of delay/hold-up/problem.

　　There seems to be a problem with…

　　Things are in a mess.

　　Something has gone wrong somewhere.

　　There seems to be a problem in the system.

　　Id like to make a formal complaint.

　　Whats going on？

　　Can you tell me whats happening？

　　Whos in charge of this？

　　Could you look into this？

　　5.Responding to complaints

　　Ill look into this and get back to you.

　　My colleague Mr./Ms X deals with this. Ill get him/her to call you back.

　　Im afraid theres been a problem with…

　　Im sorry about this. Weve changed our procedures so it wont happen again.

　　We apologise for the mistake. It wont happen again.

　　Our apologies for the mix-up. Weve sorted things out now.

　　Weve looked into your complaint and it seems to be justified. Can we offer you some sort of compensation？

　　6.Here are some ways of talking about where something is：

　　Is the golf course far from Khania？

　　Is the Athena Hotel a long way from the golf course？

　　Where exactly is the hotel Located/situated？

　　Where is the hotel in relation to the golf course？

　　Which is the most convenient hotel for the course？

　　The khania Palace Hotel is in Ayios Marina， not far from the center of the town.

　　The Athena is in the middle of Khania， right on the port.

　　The Apollo is in a place called Kolimval， about 25 km west of the golf course.

　　The Helena is （right） opposite the entrance to the golf course.

　　This hotel is very convenient for the course. In fact， its right next door.

　　7.Prepare the listener for the message

　　This is Frank Larsen from Scandinavian Conferences.

　　Its 9.30 on Wednesday morning.

　　Im ringing about the sales report.

　　8.Make requests simple and polite

　　Could you send me the report， please？

　　Could you please call me back？

　　9.Give clear contact information

　　Im in Helsinki until Friday.

　　My telephone number is 346 766.

　　10.Talking messages

　　The following phrases are useful for taking messages.

　　11.Offering help

　　Im afraid shes not here today. Can I help you？

　　Im afraid hes visiting a client. Can I take a message？

　　12.Asking for information

　　Could I ask whos calling， please？

　　Could you give me your fax number， please？

　　13.Checking information

　　Could you spell that， please？

　　So， thats 27 November.

　　14.Promising action

　　Ill give her the message as soon as shes back.

　　Ill ask her to call you as soon as possible