中国惠普有限公司 TechnologySolutionsGroup-HPS186725CustomerCare,Non-Technical

文章作者 100test 发表时间 2008:04:15 10:11:05
来源 100Test.Com百考试题网

职位描述：
Description
Business environment
Hp invents. We make ideas happen. And we make great products. Our locations are state-of-the-art, cutting edge and all over the world.
Were here for our customers. Putting them first makes us foremost. We dont exist without them.
Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know theyre valued. And making sure all the other parts of our business understand what customers are thinking.
That way were always a step ahead. Customers drive our business.
And the people who keep us in touch drive our success.

Job description
Licensing Operation Engineers are a key part of our worldwide license key delivery process. You will provide customers with timely and accurate authorization codes and license keys for password protected software products. You will also provide resolution to a variety of customer problems related to the license key delivery process. Additionally, you will record these customer requests and escalations in our database, sort them out personally, or refer them to someone who can.
Managing customer expectations and keeping everyone up to date with progress is a key part of the challenge.

Qualifications
Completion of secondary/high school
Completion of formal technical or commercial training (3 years)
Professional experience in commercial or technical areas
Experience in customer handling
Proficiency in office technology, Siebel and SAP
Excellent communication skills
Confident telephone manner
Fluency in English required
Accuracy
Excellent analytical skills
Ability to work independently
Initiative
Ability to work a flexible work hours